1. Introduction

At Actual Writing, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our content writing services, visit our website, or communicate with us. We comply with applicable privacy laws including the General Data Protection Regulation (GDPR) and other regional privacy regulations.

By engaging our services or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our services or website.

2. Information We Collect

2.1. Information You Provide

We collect information you voluntarily provide when contacting us, requesting services, or during project collaboration. This includes information necessary to deliver our content writing, SEO, and technical writing services effectively.

• Contact information: Name, email address, phone number, company name, and business address

• Project information: Content requirements, target audience details, brand guidelines, and project-specific materials you share with us

• Business information: Industry details, company size, marketing goals, and website URLs

• Communication records: Email correspondence, project feedback, revision requests, and meeting notes

• Payment information: Billing details processed securely through our payment processors

2.2. Information We Collect Automatically

When you visit our website, we automatically collect certain technical information to improve your experience and analyze website performance. This information helps us optimize our services and better understand how clients interact with our content.

This includes IP addresses, browser type and version, device information, pages visited, time spent on pages, referring websites, and general location data (country/region level). We use cookies and similar technologies for this data collection.

2.3. Third-Party Integrations

We use trusted third-party services to enhance our content writing services and improve client experience. These integrations may collect additional data according to their own privacy policies. We carefully select partners who maintain high data protection standards.

• Analytics services (Google Analytics) to understand website usage patterns and improve our online presence

• Email services and project management tools for client communication and collaboration

• Payment processors for secure transaction handling (we do not store payment card information)

2.4. Public Information

For content writing projects involving SEO research and competitive analysis, we may collect publicly available information about your industry, competitors, and market trends. This research helps us create more effective content strategies and ensures your content aligns with industry best practices and current market conditions.

3. How We Use Your Information

We use the information we collect to provide high-quality content writing services, maintain client relationships, and improve our business operations. All information is used in accordance with this privacy policy and applicable data protection laws.

Primary uses include project delivery, client communication, billing, and service improvement.

We process your information based on legitimate business interests, contractual necessity for service delivery, and your consent where required. We never sell your personal information to third parties and only share data as necessary for project completion or as required by law.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share information when necessary for service delivery, legal compliance, or with your explicit consent. Any third-party service providers we work with are carefully vetted and required to maintain the same level of data protection we provide.

Limited data sharing occurs only for legitimate business purposes such as payment processing, client project collaboration, or legal compliance requirements.

4.1. Service Providers

We work with trusted third-party service providers who assist in delivering our content writing services. These providers may have access to your information only as necessary to perform their functions and are contractually obligated to maintain confidentiality.

5. Data Security and Protection

• Secure, encrypted storage systems for all client data and project files

• Regular security assessments and updates to protect against data breaches

• Access controls ensuring only authorized team members can access your information

• Secure communication channels for all client interactions and file transfers

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of your data during transmission.

6. Your Rights and Choices

Under applicable data protection laws, including GDPR, you have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them. You can contact us at any time to request information about your data or to exercise these rights.

Your rights include: access to your personal data, correction of inaccurate information, deletion of your data (where legally permitted), data portability, objection to processing, and withdrawal of consent where applicable.

7. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which it was collected.

Project files and communications are typically retained for 3 years after project completion.

Contact information and business communication records may be retained longer to maintain ongoing client relationships and comply with business record requirements. You can request deletion of your information at any time, subject to legal and business obligations.

8. International Data Transfers

As a content writing agency serving international clients, we may transfer your information across borders for service delivery. When we transfer personal data internationally, we ensure adequate protection through appropriate safeguards such as standard contractual clauses or adequacy decisions.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will post any changes on this page and update the effective date. For significant changes that may affect your rights, we will provide additional notice via email to our clients.

We encourage you to review this policy periodically to stay informed about our privacy practices.

Your continued use of our services after any modifications indicates your acceptance of the updated privacy policy.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your information is handled, please contact us at hello@actualwriting.net

We are committed to resolving privacy concerns promptly and will respond to your inquiries within 30 days or as required by applicable law.